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You can help shape Network Overdrive’s services

Wednesday, October 21, 2015

Customers can now give feedback to Network Overdrive after completed IT Services

At Network Overdrive our main goal has always been to make technology work for you. We're not interested in geeky stuff just for the sake of it. Therefore, we work hard to respond to your questions and fix any issues fast, so that you don't have to keep dealing with the same problem time and time again.

In our never-ending quest to improve, we have implemented a feedback system in the past two months. One of the features of this system is that when we have finished a job, you receive an email with four faces at the bottom. By choosing the face that best represents your experience with our service, we can get prompt feedback and tend to any possible service issues straight away.

Email feedback for Network Overdrive

We would like to urge you to please take the opportunity to submit your response and partake in shaping Network Overdrive's service into the future.

Please don't treat us like a restaurant where, when you've been served terrible food, you still tell the waiter that everything was great, only to vow to never return. If we have failed to meet your expectations, we want to know about it.

We are happy to see that so many of our clients have already embraced this new way of giving us feedback and, to be honest, we are extremely proud of the results.

In the past two months we have achieved just short of a 94% happiness factor!

Network Overdrives happiness ratings are high

To break that statistic down further; 84% reported that upon having their issues resolved they felt "great" 9.9% felt "OK" whereas 2.2% "wish it had been better". 3.9% of clients stated "IT is killing me!". Ouch!

Most of our clients say that our IT support services are great

Every time someone provides us with the feedback that they "wish it had been better" or that "IT is killing me!", we take action.

So, as hard as we work to reach 100% customer satisfaction, we also encourage you to be honest with us and give us negative feedback if you think we deserve it.

By the way, the typical IT service desk expects to have a 50% happiness rating. Needless to say, we are extremely pleased that we are currently smashing that metric.


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