Global Support Desk
The IT consulting support you need to make your overseas operations a winner.
An effective Global Support Desk operates with sophisticated tools and processes – ones that ensure that your business standards are actual business practice, not unused references.
Multi Time Zone
As a multilingual and multi-time zone IT service, Network Overdrive offers desktop and verbal support to your staff anywhere in the world. Let us support your international offices.
Network Overdrive’s global service desk ensures that your international expansions and overseas operations run smoothly and are fully supported.
Our experience in Asia and other parts of the world gives us an understanding of what is required to meet local IT standards. As a multilingual and multi-time zone IT service, Network Overdrive offers desktop and verbal support to your staff anywhere in the world. Let us support your international offices with local numbers, local onsite support in major locations (if required), and local hardware/telco management services.
By managing and controlling IT locally, we ensure global network optimisation and management to a central infrastructure while maintaining clear reporting to your head office in Australia. Billings to head office or a regional branch are also available in AUD or the local currency.
Are your overseas operations exciting, rewarding and trouble free?
Imagine having a truly global SME business – one where everybody in the business was a whole-hearted contributor, regardless of their location.
Whether you have a manufacturing plant in China, a sales office in India or distribution centres in Europe and the US, your success is driven by belonging – because it’s belonging that creates engagement and fosters discipline.
Our Australian-run Global Support Desk service has been custom-designed and to drive your business success.
Partnered with the biggest brands in the industry
Worry less knowing that your
of our Global Service Desk
Regional implementation of the Profit Stacks Framework
Service managed and controlled in Australia
Clear reporting to your Australian head office
Multi Lingual AND Multi-Time Zone Support
Use of local vendors and onsite support
Billable in either AUD or local currency
Global Network Optimisation
Management to Central Infrastructure
Hear from our Customers
We can help your overseas expansion succeed. Invest in global support and you invest in global success.
What we find is that small and mid-size businesses only succeed overseas once they commit to a fully functioning global service desk.
When they don’t make that investment, they don’t succeed. You see, the true cost of running an operation in an overseas location is more than the cost of the location, the equipment and the communications lines.
You also need to factor in the costs of maintaining staff engagement, business discipline and effective cybersecurity.
In our experience, when companies take that broader approach and invest in a global service desk , their productivity and their results grow way beyond the “cost” of their support.