We found the workshop provided a different insight to the way in which IT touches the various aspects of our business. Being able to identify and rate the current level of service provided by various existing systems was very valuable.
5/5
Global Support Desk
The IT consulting support you need to make your overseas operations a winner.
Communication
An effective Global Support Desk is super easy to communicate with. They use a wide range of flexible and adaptable options across multiple languages and apps.
Process
An effective Global Support Desk operates with sophisticated tools and processes – ones that ensure that your business standards are actual business practice, not unused references.
Multi Time Zone
As a multilingual and multi-time zone IT service, Network Overdrive offers desktop and verbal support to your staff anywhere in the world. Let us support your international offices.
Network Overdrive’s global service desk ensures that your international expansions and overseas operations run smoothly and are fully supported.
Our experience in Asia and other parts of the world gives us an understanding of what is required to meet local IT standards. As a multilingual and multi-time zone IT service, Network Overdrive offers desktop and verbal support to your staff anywhere in the world. Let us support your international offices with local numbers, local onsite support in major locations (if required), and local hardware/telco management services.
By managing and controlling IT locally, we ensure global network optimisation and management to a central infrastructure while maintaining clear reporting to your head office in Australia. Billings to head office or a regional branch are also available in AUD or the local currency.
Are your overseas operations exciting, rewarding and trouble free?
Imagine having a truly global SME business – one where everybody in the business was a whole-hearted contributor, regardless of their location.
Whether you have a manufacturing plant in China, a sales office in India or distribution centres in Europe and the US, your success is driven by belonging – because it’s belonging that creates engagement and fosters discipline.
Our Australian-run Global Support Desk service has been custom-designed and to drive your business success.
Partnered with the biggest brands in the industry
Worry less knowing that your
- support service is fully managed and controlled in Australia
- global network is expertly optimised, so all your operations have great systems performance
- international staff have multi-lingual AND multi-time zone support that optimises their performance
- Australian head office has real visibility of what’s happening in every location
- people on the ground overseas use your systems all the time - efficiently and correctly
- overseas customers are delighted with your products AND your service levels
Benefits
of our Global Service Desk
Regional implementation of the Profit Stacks Framework
Service managed and controlled in Australia
Clear reporting to your Australian head office
Multi Lingual AND Multi-Time Zone Support
Use of local vendors and onsite support
Billable in either AUD or local currency
Global Network Optimisation
Management to Central Infrastructure
Hear from our Customers
Network Overdrive has had the effect of significantly reducing the internal effort and time spent managing our IT systems and reacting to IT related problems.
5/5
Your staff have been proactive and attentive when required… nothing is too much trouble. It is a pleasure to do business, we feel like we have great support behind us, allowing us to focus on what we do best.
5/5
We can help your overseas expansion succeed. Invest in global support and you invest in global success.
What we find is that small and mid-size businesses only succeed overseas once they commit to a fully functioning global service desk.
When they don’t make that investment, they don’t succeed. You see, the true cost of running an operation in an overseas location is more than the cost of the location, the equipment and the communications lines.
You also need to factor in the costs of maintaining staff engagement, business discipline and effective cybersecurity.
In our experience, when companies take that broader approach and invest in a global service desk , their productivity and their results grow way beyond the “cost” of their support.