When using Network Overdrive’s services, you may be asked to supply information relating to yourself or your organisation including, but not limited to, company name, contact name, email address, physical address, phone number, business size, details of your technology systems, etc.). This information is used to help us provide you with the best and most complete service (for instance by assigning the most appropriate engineer to tend to a specific problem).
Network Overdrive uses information for several general purposes. For example, certain information is sometimes required for Credit Approval of account terms, or for processing payments using credit cards, personal cheques, or fund transfers from your bank account. Other types of information may be used in a statistical form for the development of marketing initiatives (for instance, information on how you found out about Network Overdrive).
We also ask that you provide an email address so that we can obtain feedback on our services, promote our products and services, notify you of technology developments, and in particular, let you know about new security alerts and viruses. If at any stage, you decide you do not want to receive these notifications, you can contact our Client Support.
At times, it may be necessary for Network Overdrive to employ a third party contractor to perform services on our behalf. In these cases, we will request your verbal consent to disclose the information required by the appointed third party company to perform their services. Except where required by law, we will only disclose information under these circumstances.
Network Overdrive is not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations. If you choose not to provide any information about yourself or your organisation, Network Overdrive may not be able to provide you with the complete service you require.