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How evolved is your business network?

Minimal
Level of I.T. Management
Optimal
Chaotic
Reactive
Proactive
Strategic
Profit
The symptoms

Is this how your business is reacting to I.T.?

  • Ad hoc
  • Undocumented
  • Unpredictable
  • Multiple Help Desks
  • Minimal I.T. Operators
  • Low staff morale
view more
The symptoms

Is this how your business is reacting to I.T.?

  • Fight fires
  • Basic alert & event management
  • Uncoordinated problem management processes
  • Inventory development
  • Use a system to distribute desktop software
view more
The symptoms

Is this how your office is reacting to I.T.?

  • Analyse Trends
  • Set Thresholds
  • Predict problems
  • Measure application availability
  • Automate
  • Mature problem, configuration, change, asset & performance management process.
view more
The benefits

Is this how your business is benefiting from I.T.?

  • I.T. as a service provider
  • Define services and pricing
  • Understand costs
  • Guarantee SLA's
  • Measure and report service availability
  • Integrate processes
  • Capacity Management
view more
The benefits

Is this how your business is benefiting from I.T.?

  • I.T. as a strategic business partner
  • I.T. and business metric linkage
  • I.T./ Business collaboration
    improves business process
  • Real-time infrastructure
  • Business planning
view more
Close

Your business jumps from one crisis to another.

Your I.T. is as much a hindrance than a help to your business.

Staff are the first to notice a problem and tend to yell and scream when things stop working. Processes are are driven in an ad hoc, uncontrolled manner resulting in a chaotic and unstable work environment. Much of your business?s success is driven by the heroics of your people rather than tried and tested processes. Despite the chaos, products and services appear to be working. It?s the budgets and schedules that are really blowing out.

You may notice a tendency to over-commit and abandon processes in times of stress, and no matter how much you try, processes are seldom successfully repeated.

To move to the next level, it is crucial you invest in "islands of stability" in a world of chaos.

The symptoms

Is this how your business is reacting to I.T.?

  • Ad hoc
  • Undocumented
  • Unpredictable
  • Multiple Help Desks
  • Minimal I.T. Operators
  • Low staff morale
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Close

A few people in your business can fix
things when they break

Your business' I.T. operations break unexpectedly. When that happens, it's a huge inconvenience to the day to day operations. Fortunately you have developed a number of documented procedures that work together to fix things quickly. Yet, big dramas are occasionally happening due to I.T. failures. In general, you don't know why something fails or when it is likely to fail again. Your IT operation is based on nervously waiting for the next big fail and then worrying about it all over again. In brighter news, your business is becoming far better at reacting to I.T. as you invest in better procedures to fix problems alongside monitoring to alert you when an issue arises

To move to the next level, start building systems that allow analysis and develop processes to identify and fix the cause.

The symptoms

Is this how your business is reacting to I.T.?

  • Fight fires
  • Basic alert & event management
  • Uncoordinated problem management processes
  • Inventory development
  • Use a system to distribute desktop software
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* required
Close

You are addressing potential issues before
they significantly impact the business.

Your processes allow you to check on tell-tale signs that pinpoint problems and you are able to fix most things before there is an issue. Staff are beginning to expect that I.T systems will be available and allow them to be more productive. They are surprised when there is an issue that affects them. I.T issues are fixed during scheduled maintenance periods often outside of work hours. Your processes are resulting in consistency throughout your organization. Everything is planned and executed in accordance with standards, procedures, methods and technologies. You've put in the hard yards and your business is beginning to reap the benefits

You've come a long way: it's now time to map out an I.T. Strategy to take your business to the next level.

The symptoms

Is this how your office is reacting to I.T.?

  • Analyse Trends
  • Set Thresholds
  • Predict problems
  • Measure application availability
  • Automate
  • Mature problem, configuration, change,
    asset & performance management process.
Captcha Image
* required
Close

You have I.T stability thanks to
service and account management.

You have reached a stage where IT operations can adjust and adapt to business demands. The capacity of the system is clearly understood and the impact of any change can be assessed, and considered before a decision is made. Decisions and procedures are made using risk analysis methods to further reduce impact. In a nutshell, things are running smoothly because process capability has been established. You are now able to pre-empt issues, minimise risk and focus on running your business. The productive benefits are obvious and management understand that investment must continue to avoid slipping back to a reactive or chaotic state.

To move to the next level, it is crucial you build up your software and processes to help solve your I.T. problems.

The benefits

Is this how your business is
benefiting from I.T.?

  • I.T. as a service provider
  • Define services and pricing
  • Understand costs
  • Guarantee SLA's
  • Measure and report service availability
  • Integrate processes
  • Capacity Management
Captcha Image
* required
Close

Your organisation uses I.T. to be more
competitive in the market.

You have all your ducks lined up. At this final stage you are focused on continually improving process performance through incremental and innovative technological changes and enhancements. These changes are based on a quantitative understanding of your business objectives and performance needs. You are generating measurable improvements and your I.T. operations become a well-oiled profit centre for the business.

To move to the next level, it is crucial you build up your software and processes to help solve your I.T. problems.

The benefits

Is this how your business is
benefiting from I.T.?

  • I.T. as a strategic business partner
  • I.T. and business metric linkage
  • I.T./Business collaboration
    improves business process
  • Real-time infrastructure
  • Business planning
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* required
IT Support Solutions for business owners
We deliver technology and services to facilitate greater business success. It's that simple.

Australian businesses rely on computers, networks, and other information technology solutions to compete in the local market, across Australia and even on the global stage.

With a trusted team of professionally trained I.T. analysts and system engineers ready to help take care of your complex technology environments, utilising Network Overdrive makes business a breeze.

We provide business IT Support solutions in Brisbane, Perth, Melbourne, Sydney and across Australia for businesses of all sizes; small, medium and large, to help you succeed.

Watch our video below on how we move beyond what other IT companies can do for your business.

We focus on your needs first

At Network Overdrive we're all about saving businesses time and money. This is achieved through the effective use of Information Technology. Network Overdrive offers you a single source for all your business technology needs. We help you with Internet connectivity through our broadband services, hosting of your email and applications in the cloud at our data centre and day-to-day computer support through our fixed-cost managed computer support programs.

Once you gain access to our technology - just like our many customers - you will wonder how you ever did business without us.

And as you grow, our technology actively minimises the risks of I.T. management to ensure you are ready and able to take full advantage of any new business opportunities that arise.

What sets us apart from the I.T. crowd?

  • We offer a single-point of contact for all your I.T. and telecommunication requirements.
  • As a Telstra Authorised Dealer we can offer solutions for your smart phones and fixed lines, and we even offer bill review services.
  • We are an ISP with excellent business-grade Internet and Private connections along with solid Web Hosting and Private Cloud provisioning.
  • We offer access to the best brands and technology at excellent prices.
  • Better yet, we come to you. We don’t hide behind the telephone or email. We see how you work and provide advice on the best solution.

Your business's future looks bright

Partnering with Network Overdrive means partnering with a proactive and innovative I.T. department that actively gives you insight into the latest technologies and the benefits of implementing them.


Make the switch today. We make the process easy.

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