From the inception of Network Overdrive, we’ve been focused on community, value and service.
One of our resolutions in regard to this was to use our technology to keep our business nimble and efficient. We weren’t in the game of “growth” – we were in the game of “good business”.
Our goal would be to be “big enough” to provide sustainable, high-quality services but to stay “small enough” to build and maintain personal relationships with our customers.
When we shifted our strategic focus in 2008 to become a full IT Managed Services Provider, we reaffirmed this objective.
We needed to be big enough and diverse enough so that we could:
- Provide a full range of services to our customers
- Create sustainable jobs for our staff that didn’t burn them out
- Provide interesting, challenging work to our staff to keep them motivated
- Give them great tools so they could do their best work
To achieve this goal, we built a portfolio of professional tools to enable us to support our customers quickly and efficiently. We made sure that we had enough people and that they were doing work that interested them, so they didn’t burn out.
We tested and implemented tools like ConnectWise and Kaseya so that we were working at our best, managing client needs from WA to Queensland and into Asia.