Service Desk Support
Our help desk service centre provides 9 x 5 customer support between 8:30 AM to 5:30 PM, Monday through Friday, Australian Eastern Standard Time. We offer a single point of contact for you to resolve problems, report incidents, and obtain service in support of the following:
- Network: LAN/WAN
- Hardware (Network Overdrive-furnished workstations, servers, printers, peripherals)
- Core Software (Microsoft Operating System, Microsoft Office, and Exchange)
- Third Party Applications (limited support as described below)
Using a variety of management tools, Network Overdrive leverages collective experience, knowledge, and data to enhance our ability to provide outstanding support services. We can also provide limited support for non-Microsoft applications (see the Software Management section).
Customer care may be accessed via a 1300-number or e-mail, and for designated contacts, a web-based support portal.
The flow of an issue or service request through our service desk can be demonstrated with the following diagram:
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Here at Network Overdrive, we strive to not only help businesses uncover this lost value but also to power their profit through holistic and proactive I.T strategies. Contact us today to transform your I.T.