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Help Desk Services
Service Desk Support Online
Standard 9 hours x 5 days Customer Support

Provided by Network Overdrive's help desk service centre, 9 x 5 Customer Support is provided from 8:30 AM to 5:30 PM, Monday through Friday, Australian Eastern Standard Time.

It is a single point of contact for you to resolve problems, report incidents, and obtain service in support of the following:

  • Network: LAN/WAN
  • Hardware (Network Overdrive-furnished workstations, servers, printers, peripherals)
  • Core Software (Microsoft Operating System, Microsoft Office, and Exchange)
  • Third Party Applications (limited support as described below)

Network Overdrive's service desks provides end users with a single point of contact to resolve problems, report incidents, and obtain service. Using a variety of management tools, Network Overdrive leverages collective experience, knowledge, and data to enhance our ability to provide support services.

As a proactive business partner, Network Overdrive resolves problems, tracks status, and manages and reports incidents & requests. Network Overdrive can also provide limited support for non-Microsoft applications. See Software Management section. Customer care may be accessed via a 1300-number or e-mail, and for designated contacts, a web-based support portal.

The flow of an issue or service request through our service desk can be demonstrated with the following diagram:

Service Desk Online