It was your turn to be heard
At Network Overdrive we are focusing more than ever on the customer experience because we understand the role it plays in the success of our business, today and tomorrow.
We do this because it makes sense
If our clients tell us what to do and what not to do – we’re going to listen because we’re all about getting better at creating excellent experiences—for each and every client.
So to finish off 2013 with a celebratory bang we at Network Overdrive sent out a Customer Survey to all of our valued clients. It was our goal to measure, understand and improve the customer experience across our organisation by gathering our customer’s thoughts on our service offerings.
Your feedback is indispensable
This survey gave clients the chance to share candid feedback about our performance, outside of their day-to-day interaction with our support team. We are now in the process of applying client input to our thinking and practices.
What our clients said
We were thrilled with the results. See below for a brief summary and a selection of the fantastic testimonials:
You said that we offered friendly and professional support with an eagerness to help. You also noted that issues were thoroughly researched and dealt with in a personable way, and that we explained solutions in a way that made sense to everyone, not just us geeks!
In the future, we will be ensuring that we touch base with you regularly to make sure that we’re providing you with everything you need, and that our response times are top-notch.
We chose one winner at random to experience a night at the Sofitel, including a luxury room upgrade and breakfast for two in No35. We are very pleased to tell you that the winner is… Christ Muller from Wilson Agents! Congratulations Chris!
Thanks again for all your feedback!
Having moved from a previous IT provider more than 4 years ago I know the service and support my business gets is exceptional. From management to techs the professional and get the job done right attitude has earned my confidence and trust. I have no reservations in recommending N.O to other businesses.
– Matt Dunstone | RI Advice Surrey Hills
Greg and the team at NOD provide a fantastic outsourced IT service. They are as skilled at the planning and strategic work as they are timely and persistent at solving the day-to-day issues. They are also great value! A pleasure to work with!
– Phil Volk | Trinity Financial
I have relied on the professional expertise of network overdrive in a number of different roles and in various business environments. The support provided was always exceptional and met the balance of technology matched to the different users. I won’t hesitate to recommend network overdrive’s services to anyone looking for sound and comprehensive advice.
– Matti Dinkelmeyer | Delta Energy Systems
We have been using Network Overdrive for several years and they have been brilliant every time we’ve had a problem. Their response time is exceptionally quick and they are very reasonable with their pricing.
– Ali Abou-Eid | Taxline Group
Network Overdrive look to understand our IT system and needs and provide practical suggestions for problem resolutions and ongoing enhancements.
– Andrew Snowdon | Dunkeld Pastoral (2013)
Network Overdrive’s ability to tailor their service to our needs, while providing fuss-free IT support is top notch.
– Blair Hart | Chunky Move
Network Overdrive always has a friendly and knowledgeable person on the other end of the line if you need assistance.
– Linda Anania | Tmela Consultancy
Timely, efficient and proactive.
– Rob Deayton | Rogerson Kenny
I would like to take this opportunity to say that the quality of service offered by Network Overdrive has been highly impressive. Every aspect of their service has been beyond reproach and every member of staff has been courteous, polite and reliable.
– Fatima El Souki | West Gate Medical Centre
Our company has been using the services of Network Overdrive for over 10 years. During that time they have provided exceptional, reliable customer service, friendly advice and prompt responses to our queries. Their expertise and knowledge is outstanding. Am very, very happy with their services.
– Julie Limbach | Kindergarten administration
In my experience, Net OD has taken the time to understand my needs as a client, has delivered to time and budget and communicated effectively. They are diligent, offer a comprehensive service and have the capacity to add value
– Mark Wist | Hadley Green Investment Group
Network Overdrive are competent and able to work with businesses large and small and explain their solution to non-technical people
– Ken Young | Private Consultant
Personalised service and dedication to a required outcome.
– Tony Robson | Kebles Trading
Resolution of any of our IT issues is always completed in a timely manner and we know that problems are solved quickly and with a minimum of down time. This has always been the case and continues to be so, which is why we would be happy to recommend the Network Overdrive team to anyone looking to find this level of service.
– Jenny Mclean | Woodards Oakleigh and Bentleigh Real Estate
Network overdrive delivers on their promises. After many ears of experience with different IT support and solution providers, Network Overdrive has surpassed them all in service, knowledge and solutions.
-Richard Dexter | Bluefreight