Service Desk Support
Our help desk service centre provides 9 x 5 customer support between 8:30 AM to 5:30 PM, Monday through Friday, Australian Eastern Standard Time. We offer a single point of contact for you to resolve problems, report incidents, and obtain service in support of the following:
- Network: LAN/WAN
- Hardware (Network Overdrive-furnished workstations, servers, printers, peripherals)
- Core Software (Microsoft Operating System, Microsoft Office, and Exchange)
- Third Party Applications (limited support as described below)
Using a variety of management tools, Network Overdrive leverages collective experience, knowledge, and data to enhance our ability to provide outstanding support services. We can also provide limited support for non-Microsoft applications (see the Software Management section).
Customer care may be accessed via a 1300-number or e-mail, and for designated contacts, a web-based support portal.
The flow of an issue or service request through our service desk can be demonstrated with the following diagram: