| Do you have websites,
email servers or VPN/Firewall that need to be accessible to
your staff and customers?
Can you afford to have them off the air?
Noticing that there is a problem is the first step to speedily
resolving downtime. Our Network Operations Centre (NOC) can
ensure that your critical IT services are meeting your requirements.
Should our NOC observe a problem, action will be taken according
to pre-arranged agreements. These actions can range from notifying
you of the problem as soon as it occurs to diagnosing and
repairing the fault, performing a thorough post-incident security
response audit, providing incident summary reports.
An additional benefit of monitoring is that reports of your
services’ uptime and responsiveness are available to
help plan future growth.
Network Operations Centre
Network Operations Centre monitors your public and internal
IT infrastructure and can either alert your staff or take
pre-arranged actions to return services to normal functioning.
Monitoring internal IT servers can alert your staff it potential
problems such as:
• Hard Drive filling up
• High CPU usage
• Rouge processes
• High network usage
It involves installing a monitoring program on your server.
The Service Level Agreements (SLA) assumed in these support
options is a response within 12 hours. Failure to respond
within this time frame results in the response being free.
Onsite support is within 48 hours. Failure to respond within
48 hours results in the first 4 hours onsite being free.
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